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Redefining Urban Spaces

Homeowner Support

Homeownership Guide

Essential information, maintenance tips, and answers to common queries for Edifice Properties homeowners. We're here to support you long after you receive your keys.

FAQ

Common Queries

Find instant answers to general questions regarding warranties, maintenance, modifications, and community guidelines.

What is covered under the warranty?

Our comprehensive warranty covers structural defects, major building systems (plumbing, electrical, HVAC), and workmanship issues for a period of 12 months from handover. This includes foundation, walls, roof, windows, doors, and all installed fixtures. Cosmetic issues and normal wear and tear are not covered.

How do I report maintenance issues?

Contact our property management team via phone, email, or through our online portal. For emergencies (water leaks, electrical failures, security issues), call our 24/7 hotline. For non-urgent matters, submit a maintenance request through your homeowner portal, and we'll respond within 48 hours.

What are the monthly service charges?

Service charges cover common area maintenance, security, landscaping, waste management, and shared utilities. Charges vary by property size and development but typically range from 2-4% of the property value annually, billed monthly. Detailed breakdowns are provided in your homeowner agreement.

Can I make modifications to my property?

Minor interior modifications (painting, fixtures, flooring) are generally permitted. Major structural changes, exterior modifications, or changes affecting common areas require written approval from property management. Submit modification requests with detailed plans for review.

What insurance do I need?

We recommend comprehensive home insurance covering building structure, contents, liability, and natural disasters. The development maintains master insurance for common areas and building exteriors. Individual unit owners should insure their interiors, belongings, and personal liability.

How do I transfer or sell my property?

Contact our sales team to initiate the transfer process. You'll need to clear all outstanding service charges, obtain a clearance certificate, and complete legal documentation. We can assist with finding buyers and connecting you with legal professionals for the transfer process.

What about property management and security?

All Edifice Properties developments have professional property management and 24/7 security. This includes CCTV surveillance, access control, security personnel, and regular patrols. Property management handles maintenance coordination, vendor management, and community administration.

Are there community rules and regulations?

Yes, each development has community guidelines covering noise levels, parking, pet policies, waste disposal, and use of common facilities. These rules ensure a harmonious living environment for all residents.

Property Care

Essential Maintenance Tips

Keep your property in excellent condition and preserve its long-term investment value with these essential practices.

Plumbing

  • Check for leaks regularly under sinks and around toilets
  • Clean drain traps monthly to prevent clogs
  • Don't flush non-biodegradable items
  • Test water pressure and report any significant changes

Electrical

  • Test circuit breakers and GFCI outlets quarterly
  • Replace light bulbs with energy-efficient LED alternatives
  • Never overload electrical outlets or extension cords
  • Schedule professional inspection every 3-5 years
  • Keep electrical panels accessible and clearly labeled

HVAC & Ventilation

  • Clean or replace AC filters every 1-3 months
  • Schedule professional AC servicing twice yearly
  • Keep vents and air returns unobstructed
  • Check for proper ventilation in bathrooms and kitchen
  • Monitor humidity levels to prevent mold growth

Interior Maintenance

  • Touch up paint and repair minor wall damage promptly
  • Clean windows and check seals for air leaks
  • Inspect and maintain door locks and hinges
  • Deep clean carpets and upholstery annually
  • Check for signs of pest activity and address immediately
Developer Support

Property Care Services

We stand by our clients long after key handover. Access round-the-clock emergency support and vetted contractors.

24/7 Emergency Support

Round-the-clock assistance for urgent maintenance issues including plumbing emergencies, electrical failures, and security concerns.

Scheduled Maintenance

Regular preventive maintenance services for common areas, building systems, and shared facilities to ensure optimal performance.

Approved Contractors

Access our network of vetted contractors and service providers for repairs, renovations, and specialized maintenance work.

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